Re: Issue with log-in to WinSCP
First, make sure you are trying to connect using the right protocol. Maybe you are supposed to use FTP, not SFTP?
If you are sure you should use SFTP: Are you able to connect using any other SFTP client? If you can, please post its and WinSCP's session log files.
If you are sure you should use SFTP: Are you able to connect using any other SFTP client? If you can, please post its and WinSCP's session log files.