WinSCP crashing with Administrator privileges :: Support Forum

imjustagrill
Joined:: 2021-04-15
Posts:: 6

WinSCP crashing with Administrator privileges

2021-09-10 19:54

Hello,
I have been using WinSCP for the past 8 months now to synchronize my FTP server with my network drive. It's been working great except I noticed today that a folder hasn't been updated in 4 months. I've been doing some troubleshooting and found that WinSCP crashes when it reaches a certain file. I figured that because I received an error that said something along the lines of "Could not create file" that there was an issue creating the file because the batch file did not have Administrator privileges.

After giving the batch file admin privileges the file almost instantly closes and in the logs it says

* 2021-09-10 14:44:34.755 (EOSExtException) Error retrieving file list for "N:\Product Development\PRODUCT INFO\Product Content\*.*".
* 2021-09-10 14:44:34.755 System Error.  Code: 3.
* 2021-09-10 14:44:34.755 The system cannot find the path specified
. 2021-09-10 14:44:34.755 Asking user:
. 2021-09-10 14:44:34.756 Error listing directory 'N:\Product Development\PRODUCT INFO\Product Content\*.*'. ("Error retrieving file list for ""N:\Product Development\PRODUCT INFO\Product Content\*.*"".","System Error.  Code: 3.","The system cannot find the path specified")
< 2021-09-10 14:44:34.756 Script: Error listing directory 'N:\Product Development\PRODUCT INFO\Product Content\*.*'.
< 2021-09-10 14:44:34.756 Script: Error retrieving file list for "N:\Product Development\PRODUCT INFO\Product Content\*.*".
 
< 2021-09-10 14:44:34.756 System Error.  Code: 3.
 
< 2021-09-10 14:44:34.756 The system cannot find the path specified
. 2021-09-10 14:44:34.757 Answer: Abort
< 2021-09-10 14:44:34.758 Script: Error listing directory 'N:\Product Development\PRODUCT INFO\Product Content\*.*'.
< 2021-09-10 14:44:34.758 Error retrieving file list for "N:\Product Development\PRODUCT INFO\Product Content\*.*".
 
< 2021-09-10 14:44:34.758 System Error.  Code: 3.
 
< 2021-09-10 14:44:34.758 The system cannot find the path specified
. 2021-09-10 14:44:34.758 Script: Failed
. 2021-09-10 14:44:34.758 Script: Exit code: 1
. 2021-09-10 14:44:34.759 Disconnected from server

Without admin privileges, the batch file runs until it reaches the folder that makes it crash.

I am completely at a loss here. Is there anyone that can help me.

Attached is the batch file and the WinSCP logs.

WinSCPAutoScriptProductImages.bat (1.74 KB, Private file)

Description: The Batch File I have been using. Has keys to the vault so this is only available to site mods and myself.

WinSCP.log (8.18 MB)

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,378
Location:: Prague, Czechia

Re: WinSCP crashing with Administrator privileges

2021-09-13

I'm quite sure that this is because the M: is a mapped network drive. And your Administrator account either do not have it mapped or does not even have an access to it. Try dunning dir M:\ as Administrator – it will likely fail too.
See also https://winscp.net/eng/docs/faq_scheduler
(as mentioned there, consider using an UNC path instead).

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imjustagrill
Joined:: 2021-04-15
Posts:: 6

Invalid Argument

2021-09-13 16:22

Hello,

I did what you said and changed the directory to the one you suggested and it stopped crashing when running as administrator.

Now I'm having an issue I thought running WinSCP as admin would fix.

. 2021-09-13 11:18:11.439 File: '\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ' [2021-07-15T15:55:18.474Z] [0]
< 2021-09-13 11:18:11.441 Script: Local '\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets' => Remote '/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets'
. 2021-09-13 11:18:11.445 File "\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\Archive" excluded from transfer
* 2021-09-13 11:18:11.445 (ESkipFile) 
. 2021-09-13 11:18:11.445 File "\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\Barcode" excluded from transfer
* 2021-09-13 11:18:11.445 (ESkipFile) 
. 2021-09-13 11:18:11.445 File: '\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\SM-1T107BQ_99.jpg' [2021-07-15T19:46:28.000Z] [187928]
. 2021-09-13 11:18:11.494 Copying "\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\SM-1T107BQ_99.jpg" to remote directory started.
. 2021-09-13 11:18:11.494 Binary transfer mode selected.
. 2021-09-13 11:18:11.502 Starting upload of \\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\SM-1T107BQ_99.jpg
> 2021-09-13 11:18:11.503 CWD /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ
< 2021-09-13 11:18:11.617 550 /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ: No such file or directory
> 2021-09-13 11:18:11.617 CWD /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets
< 2021-09-13 11:18:11.703 250 CWD command successful
> 2021-09-13 11:18:11.703 MKD SM-1T107BQ
< 2021-09-13 11:18:11.836 550 SM-1T107BQ: Invalid argument
> 2021-09-13 11:18:11.836 CWD /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ
< 2021-09-13 11:18:11.918 550 /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ: No such file or directory
. 2021-09-13 11:18:11.918 Copying files to remote side failed.
* 2021-09-13 11:18:11.918 (ExtException) **Copying files to remote side failed.**
* 2021-09-13 11:18:11.918 /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ: No such file or directory
. 2021-09-13 11:18:11.918 Asking user:
. 2021-09-13 11:18:11.918 Error transferring file '\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\SM-1T107BQ_99.jpg'. ("Copying files to remote side failed.","/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ: No such file or directory")
< 2021-09-13 11:18:11.918 Script: Error transferring file '\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\SM-1T107BQ_99.jpg'.
< 2021-09-13 11:18:11.923 Script: Copying files to remote side failed.
 
< 2021-09-13 11:18:11.923 /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ: No such file or directory
. 2021-09-13 11:18:11.927 Answer: Abort
* 2021-09-13 11:18:11.928 (ESkipFile) Error transferring file '\\sm.local\Shared\Product Development\PRODUCT INFO\Product Content\Toilets\One Piece Toilets\SM-1T107BQ\SM-1T107BQ_99.jpg'.
* 2021-09-13 11:18:11.928 Copying files to remote side failed.
* 2021-09-13 11:18:11.928 /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ: No such file or directory
. 2021-09-13 11:18:11.928 Listing file "/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ".
. 2021-09-13 11:18:11.928 Retrieving file information...
> 2021-09-13 11:18:11.928 MLST /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ
< 2021-09-13 11:18:12.016 550 '/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ' cannot be listed
. 2021-09-13 11:18:12.016 Could not retrieve file information
. 2021-09-13 11:18:12.018 Creating directory "/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ".
> 2021-09-13 11:18:12.020 CWD /Direct Link (Assets)/Product Images/Toilets/One Piece Toilets
< 2021-09-13 11:18:12.102 250 CWD command successful
> 2021-09-13 11:18:12.102 MKD SM-1T107BQ
< 2021-09-13 11:18:12.235 550 SM-1T107BQ: Invalid argument
. 2021-09-13 11:18:12.243 Asking user:
. 2021-09-13 11:18:12.243 Error creating folder '/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ'. ("SM-1T107BQ: Invalid argument")
< 2021-09-13 11:18:12.243 Script: Error creating folder '/Direct Link (Assets)/Product Images/Toilets/One Piece Toilets/SM-1T107BQ'.
< 2021-09-13 11:18:12.244 Script: SM-1T107BQ: Invalid argument
. 2021-09-13 11:18:12.246 Answer: Abort
. 2021-09-13 11:18:12.248 Script: Failed
. 2021-09-13 11:18:12.248 Script: Exit code: 1
. 2021-09-13 11:18:12.267 Disconnected from server

It looks like WinSCP is encountering an error when it sees the folder SM-1T107BQ.

Any ideas?

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imjustagrill

2021-09-14 19:59

I used the UNC path and that fixed my issue.

Thank you

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martin◆ Site Admin

2021-09-16

I'm lost. Your last log file also shows a use of UNC path. Also the new problem seemed server-side. So I do not see how changing a local path can solve it. What exactly did you change to fix the problem?

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imjustagrill

2021-09-17 02:00

Because I tried to make the file directory on the destination FTP and I had an error. So I called support for that company and they solved the issue. WinSCP was failing because it was unable to create the folder and then it would crash.

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WinSCP crashing with Administrator privileges