Host is not communicating for 15 seconds :: Support Forum

Renju
Joined:: 2023-03-28
Posts:: 2
Location:: India

Host is not communicating for 15 seconds

2023-03-28 14:24

Hello,
I am keep getting below error while operating on WinSCP 5.19.6

Host is not communicating for 15 seconds
Note: If the problem repeats, try turning off 'Optimize connection buffer size'

Is their any way to fix this issue?

Regards
Renju

WinSCP.png (175.16 KB)

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,468
Location:: Prague, Czechia

Re: Host is not communicating for 15 seconds

2023-03-30

Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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rvm1975
Joined:: 2023-03-30
Posts:: 5
Location:: Ukraine

2023-03-30 16:39

Facing same issue. File transfer does not work. Remote system is Ubuntu 20. Added "Debug 2" session log. WinSCP is 5.21.7

rmashchak@10.109.69.6.log (29.08 KB, Private file)

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rvm1975

2023-03-31 08:06

Also tried 6.0.1 beta and it works fine.

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martin◆ Site Admin

2023-04-03

@rvm1975: Can post equivalent 5.21.7 and 6.0.1 complete log files?

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rvm1975
Joined:: 2023-03-30
Posts:: 5
Location:: Ukraine

2023-04-04 13:08

You may find 5.21.7 log above. Adding same session for 6.0.1 beta

6.0.1.beta-proper.log (71.73 KB, Private file)

Description: 6.0.1 beta

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martin◆ Site Admin

2023-04-06

Thanks. But the 5.21.7 log above is not complete.

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rvm1975

2023-04-07 09:52

5.21.7 log is complete. I did the same actions and compared the size.

You will get the error alert window with "abort" button and then 2 more alerts with more cancel and abort.

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