Password
How to Effectively Report Bug or Ask for Support
When posting your request for support or reporting a bug, please include as much of the following information as you know. If you do not know some of these information or if you suppose that some are irrelevant for the issue, please mention that as well.
Version of WinSCP you are using (you should be using the latest version if possible).
If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you.1 WinSCP: 5.7
Version of Microsoft Windows you are running WinSCP on. Win10
Transfer protocol (SFTP, FTP, SCP, WebDAV or S3). SCP
Mention if you use GUI or scripting/automation. If you use GUI, specify interface style you are using (Commander or Explorer). GUI used...no script
If you experience an error, include full error message. You may use Ctrl+C to copy the message, then paste it (Ctrl+V) to the post. Also check list of common error messages.
Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too.
1. I run Welcome/Login screen
2. type in Host IP for Zorin 18.1 Linux OS
3.
Particularly, if the problem relates to user interface, consider recording your steps or even full video. E.g. using Start recording function of Game bar in Windows 11 and Windows 102 or Steps Recorder in Windows 7 or newer3 or similar service.
If your problems relates to interaction with remote server, please post a full log file showing the problem.
To generate log file, enable session logging, log in to your server and do the operation and only the operation that causes the error.
Always attach your log to the post as a file, never paste the log into post text. When posting extensive logs please compress them before attaching.
Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as hostnames, IP addresses, account names or file names (unless they are relevant to the problem).
If you do not want to post the log publicly, you can mark the attachment as private.
For scripting/automation-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console.
When posting your request for support or reporting a bug, please include as much of the following information as you know. If you do not know some of these information or if you suppose that some are irrelevant for the issue, please mention that as well.
Version of WinSCP you are using (you should be using the latest version if possible).
If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you.1 WinSCP: 5.7
Version of Microsoft Windows you are running WinSCP on. Win10
Transfer protocol (SFTP, FTP, SCP, WebDAV or S3). SCP
Mention if you use GUI or scripting/automation. If you use GUI, specify interface style you are using (Commander or Explorer). GUI used...no script
If you experience an error, include full error message. You may use Ctrl+C to copy the message, then paste it (Ctrl+V) to the post. Also check list of common error messages.
Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.). If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too.
1. I run Welcome/Login screen
2. type in Host IP for Zorin 18.1 Linux OS
3.
Particularly, if the problem relates to user interface, consider recording your steps or even full video. E.g. using Start recording function of Game bar in Windows 11 and Windows 102 or Steps Recorder in Windows 7 or newer3 or similar service.
If your problems relates to interaction with remote server, please post a full log file showing the problem.
To generate log file, enable session logging, log in to your server and do the operation and only the operation that causes the error.
Always attach your log to the post as a file, never paste the log into post text. When posting extensive logs please compress them before attaching.
Note that passwords and passphrases are not stored in the log. You may want to remove other data you consider sensitive though, such as hostnames, IP addresses, account names or file names (unless they are relevant to the problem).
If you do not want to post the log publicly, you can mark the attachment as private.
For scripting/automation-related issues, include your full script, command-line you use to run WinSCP, and output you see on WinSCP console.